Thursday, November 15, 2012

How to give McKinsey-style feedback: The McKinsey Feedback Model

McKinsey is a feedback-driven culture.  It's used to develop better consultants and make sure we're always pushing toward greater client impact.  There's also an expectation that less tenured consultants also provide frequent, upward feedback to their leadership.  Unfortunately, there's a also a tendency for McKinsey feedback to focus on "development opportunities", resulting in predominantly negative feedback that I address in a related post.

As with most things in consulting, McKinsey has developed a framework for delivering structured feedback and it's called "the McKinsey feedback model".

In this post I'll go over...
    • Explanation of the McKinsey feedback model
    • Format recommended by the Firm for giving feedback
    • Explanation of why that format is used
    • Examples of what the McKinsey feedback model in practice
Image from excelle.monster.com

 

WHAT IS THE MCKINSEY FEEDBACK MODEL?


The McKinsey Feedback Model is the approach the Firm recommends for delivering feedback.  McKinsey consultants are used to receiving feedback in this format, so giving feedback to the McKinsey consultant in your life using this format might increase the likelihood that your feedback will be heard and understood.  The intent of the model is to make the feedback:
    • Specific
    • Fact-based
    • Less personal
    • Irrefutable
    • Actionable

RECOMMENDED FORMAT FOR STRUCTURED FEEDBACK


 "When you did [X], it made me feel [Y].

In the future, I would recommend that you do [Z]"



WHY WE REFERENCE SPECIFIC, OBSERVABLE ACTIONS [X]

    • The more specific the example, the more vivid and memorable the feedback
    • Being fact-based keeps the feedback from feeling too personal to the recipient
    • The first part is incontrovertible, as long as you remembered and communicated it correctly

WHY WE INCLUDE HOW IT MADE US FEEL [Y]

Explaining how the recipient's action made you feel [Y] is also unarguable - your feelings and reactions are your own and no one can deny them.  The intent of the first two steps is to set the stage for giving the recommendation without getting derailed by debating the context.

WHY SUGGESTIONS HAVE TO BE SPECIFIC AND ACTIONABLE [Z]

The point of providing feedback is so that we can improve.  If someone receives feedback that is too vague or beyond their control, it does nothing to help them do better the next time.  And example of feedback I was once given that was not specific and therefore not actionable was "make this page prettier" rather than something more actionable like "instead of pasting in an Excel table, next time create a table in PowerPoint".

Feedback should be provided in such a way that if the feedback recipient does what you recommend, it will solve the problem and prevent [X] and [Y] from occurring again.


EXAMPLES OF WHAT THIS LOOKS LIKE IN PRACTICE


"When you were late to our meeting this morning, it made me feel that you don't value my time.  In the future, I would recommend you plan on arriving early to meetings and call my mobile phone if a delay can't be avoided"

"When you checked in on my progress every 10 minutes, it made me feel like you didn't trust me to complete the project and I couldn't maintain my focus on the task.  In the future, I would suggest we agree upon specific milestones and check-in points to ensure the project will be completed on time."

356 comments:

  1. One important part of the framework for feed back I learnt at McKinsey (not mentionned here) was: "Deliver you feed back in 3 steps". The step 2 is the most important to avoid crashes.


    Step 1:
    "When you did [X], it made me feel [Y]."

    Step 2:
    PAUSE. Let the other party reflect, digest, react if needed.

    Step 3:
    "In the future, I would recommend that you do [Z]"

    ReplyDelete
  2. Thanks for sharing the info, keep up the good work going.... I really enjoyed exploring your site. good resource...
    digital marketing agency

    ReplyDelete
  3. The site is really beneficial for everyone to know about this topic. I think if you read blog than you will get some more information from blog. This is really useful blog.
    จัดงานอีเว้นท์

    ReplyDelete
  4. great post, and especially given we are in the process of setting up a feedback culture. Was McKinsey using any specific platform to aggregate and analyse their content?

    ReplyDelete
  5. Thanks for sharing nice blog.Your post of information was very clear.I really happy to read this post.we are the best digital marketing company in Chennai and also the best website designing company in Chennai.

    ReplyDelete
  6. My husband and I have been having lots of problems living together, he never gives me attention or makes me happy because he has fallen in love with another woman outside our marriage. I tried my best to make sure that my husband leaves this woman but the more I talk to him about it the more he makes me feel sad and unhappy, My marriage started leading to divorce because he no longer gives me attention. I wanted to forget him but i love him and didn't want to lose him. We have been married for years and he is all I could call a true best friend and best in all, the man that handles my problems perfectly, the man that makes sacrifices for my happiness. I wanted him back in my life badly and I was so confused. My Friends told me to buy books about relationships, so I went online for relationship books while I came across a spell caster called Dr Emu. I read testimonies and reviews about him so I contacted him immediately, explained my problems to him. Same day , he casted a spell for me and assured me for 2 days that my husband will return to me and to my greatest surprise the third day my husband came knocking on my door and begged for forgiveness. I am so happy that my love is back again and not only that, we are about to get married again, he proposed. I wouldn't stop talking about him. Contact him today if you need his help via email: emutemple@gmail.com and you will see that your problem will be solved without any delay. Website: https://emutemple.wordpress.com/

    ReplyDelete
  7. Start accessing your ATT mail through ATT Mail Login credentials. These login credentials can work even on third party email clients. If you are on Microsoft outlook and want to access the email from there, then enter the same login details and start reading the messages from the inbox folder.

    ReplyDelete
  8. It's Nice,Pretty Informative Blog,Well Summarized.
    If You're Looking For THE BEST DIGITAL MARKETING AGENCY In Chennai,
    I Would Recommend You to Check Out THE MAMMAL DIGITAL Website.
    Mammal Digital

    Click here to know more

    ReplyDelete
  9. I am interested in such topics so I will address page where it is cool described. the advantage

    ReplyDelete
  10. Binance Clone is cryptocurrency exchange platform works the same way as any real-world marketplace or an ecommerce platform,market order types, live trading charts and more.

    ReplyDelete
  11. Great articles are really helpful for me. Are you seeking to launch a bitcoin trading platform like Rariable you need
    Rariable clone script

    ReplyDelete
  12. Thanks for sharing this blog, if you want to start a Token development platform, then you need a Best Ethereum Token Development

    ReplyDelete
  13. Ambitious entrepreneurs can contact an NFT development company like AppDupe
    NFT development company

    ReplyDelete
  14. Pretty good post. I just stumbled upon your blog and wanted to say that I have really enjoyed reading your blog posts. Any way I'll be subscribing to your feed and I hope you post again soon. Big thanks for the useful info. заявление за виза в Индия

    ReplyDelete
  15. Hey thanks for sharing a great article post in this page. It's really well define article, Thanks. Ecommerce website development is a popular option for businesses, given their immense scope in facilitating sales and transactions online, safely and conveniently. AMS Digital is also an internet marketing professional & Digital marketing company in Delhi , a website development company which prominently offers a wide range of web services including ecommerce website development services, website design, content writing, social media optimization, search engine marketing, branding etc. Contact us for Ecommerce website development company

    ReplyDelete
  16. This comment has been removed by the author.

    ReplyDelete
  17. Maticz,one of the leading Solana Blockchain Development company
    solana blockchain development

    ReplyDelete
  18. Maticz, one of the globally leading Solana Blockchain development companies, provides you with highly refined and promising services. Here at maticz we offer you Solana-based NFT,NFT marketplaces, DApps and smart contracts services.
    Maticz is the best place to take your crypto business to the next level, Connect with our experts now.
    solana blockchain development

    ReplyDelete
  19. NFT marketplace is a platform where you can sell or buy digital assets.The interesting features of NFT like unique tokens, transparency and compatibility has attracted more customers to this marketplace.
    Whitelabel NFT marketplace is a customizable NFT marketplace platform with high features and uniqueness to your NFT platform.
    Here in Maticz, our well equipped team provides you with the best whitelabel NFT marketplace Development Services
    to launch your own whitelabel NFT marketplace.Connect with us
    whitelabel NFT marketplace

    ReplyDelete
  20. Solana has become the recent famous blockchain due to its benefits and many crypto users are focusing on Solana NFTs. Launch your Solana based NFT marketplace with Maticz the leading solana NFT development company.

    ReplyDelete
  21. White Label NFT Marketplace is a customizable NFT marketplace which promotes the buy, sell, trade or creation of the NFTs. The white label NFT Marketplace offers 100% customization which includes the desgin, features, and functionalities to meet your requirements. Maticz helps you in the development of the your White label NFT Marketplace.

    ReplyDelete
  22. Thanks for sharing such information with us very informative article.
    Bep-20 Token Company

    ReplyDelete
  23. Maticz one of the leading defi development company provides you with outstanding Defi development services for your financial applications. Get in touch with our experts and shape your financial applications as per your requirements and launch your own Defi platform.

    ReplyDelete
  24. Excellent articles, It is really helpful for me. Are you seeking to launch a Blockchain Development Company, then you need a Best Polygon Blockchain Development Services
    Best Solana Blockchain Development Services

    ReplyDelete
  25. This comment has been removed by the author.

    ReplyDelete
  26. This comment has been removed by the author.

    ReplyDelete
  27. I developed a system for blogging that ensures I cover every aspect of the topic while meeting deadlines. My method results in succinct, engaging blogs readers can enjoy and share.
    ICO MARKETING GUIDE

    ReplyDelete
  28. This is really interesting, You are a very skilled blogger. I've joined your rss feed and look forward to seeking more of your fantastic post. Also, I've shared your site in my social networks!
    Blockchain IOT Software Platform

    ReplyDelete

  29. Non-Fungible Tokens(NFTs) are becoming a buzzword in the blockchain space due to their fruitful performance. Likewise, the NFT Marketplace like Rarible gets a huge fan base in the crypto sphere. Rarible is a community-owned NFT Marketplace that allows users to mint and trade NFTs such as metaverse, music, arts, games & photography without coding skills. This volcanic momentum of the Rarible leads the launching of Rarible Clone NFT Marketplace into a million-dollar business.

    ReplyDelete
  30. Solana is one of the most ardent blockchain networks in the crypto world, it performs speedy transactions with less transaction fee. So, Launching an NFT Marketplace on Solana is one of the productive businesses in the crypto realm. Maticz is a leading Solana NFT Marketplace Development Company that provides end-to-end support on Solana NFT Marketplace Development and Solana NFT Development to launch your business successfully in the competing business world.

    ReplyDelete
  31. The crypto world is getting more attention and it is the right time to start your business in crypto world. Start any of the platforms to start your journey in crypto world White label NFT Marketplace development, Localbitcoins clone script, Remitano clone, Paxful Clone Script.

    ReplyDelete
  32. Entrepreneurs and other thinking to start their own business can think about White label NFT Marketplace development, Localbitcoins clone script, Remitano clone, Paxful Clone Script which has a good opportunity in the near future, which will give you great return also there are many opportunities in the crypto world.

    ReplyDelete
  33. I really like your Blog it’s very informative and helps me to understand this technology better……!!
    Blockchain ICO

    ReplyDelete
  34. I really like reading your article it’s very informative and it’s much related to all tech info…….!
    What is ICO

    ReplyDelete
  35. Thanks for sharing a nice blog. Your post of information was very clear. I am really happy to read this post. Suffescom Solutions, the leading White label NFT marketplace Script Development Company, offers premium OpenSea Clone Script Development Solutions that assist people all over the world in reducing the burden of developing a profitable marketplace similar to OpenSea.

    ReplyDelete
  36. This comment has been removed by the author.

    ReplyDelete
  37. I read that content is very informative, so I am going to share this article to all users………………….!!!
    NFT MARKETPLACE DEVELOPMENT

    ReplyDelete
  38. I read that content is very informative, so I am going to share this article to all users………………….!!!
    NFT MARKETPLACE DEVELOPMENT COMPANY

    ReplyDelete
  39. I appreciate your work because I enjoyed reading a lot. keep up the good work. I look forward to more such informative blogs. I learned new information from your blog, you are doing a great job. Thank you for sharing meaningful information.

    Solana Blockchain Development Company

    ReplyDelete
  40. I really appreciate you saying it’s an amazing blog to read, a good blog, for sharing content and such nice information for me. Thank you for sharing an informative blog. It's really helpful for me.

    Solana Blockchain Development

    ReplyDelete
  41. Excellent information provided by your Article thank you for taking the time to share with us such a nice article.
    Smart Contract Audit Platform

    ReplyDelete
  42. Thanks for sharing such information with us very informative article.
    Blockchain Consulting Firm

    ReplyDelete
  43. VERY INFORMATIVE AND KNOWLEDGEABLE ARTICLE. THANKS FOR SHARING ….
    Equity Token Offering Development

    ReplyDelete
  44. Very informative post there is a lot of information here...!
    Pancakeswap Fork

    ReplyDelete
  45. i have visited first time here i found it very informative. your content is easy to read and understand
    .great work ,You saved me a lot of time with your efforts
    French Truly

    ReplyDelete
  46. I really like your blog it is very intresrting and helpful for me.
    ILO DEVELOPMENT

    ReplyDelete