Thursday, November 15, 2012

How to give McKinsey-style feedback: The McKinsey Feedback Model

McKinsey is a feedback-driven culture.  It's used to develop better consultants and make sure we're always pushing toward greater client impact.  There's also an expectation that less tenured consultants also provide frequent, upward feedback to their leadership.  Unfortunately, there's a also a tendency for McKinsey feedback to focus on "development opportunities", resulting in predominantly negative feedback that I address in a related post.

As with most things in consulting, McKinsey has developed a framework for delivering structured feedback and it's called "the McKinsey feedback model".

In this post I'll go over...
    • Explanation of the McKinsey feedback model
    • Format recommended by the Firm for giving feedback
    • Explanation of why that format is used
    • Examples of what the McKinsey feedback model in practice
Image from excelle.monster.com

 

WHAT IS THE MCKINSEY FEEDBACK MODEL?


The McKinsey Feedback Model is the approach the Firm recommends for delivering feedback.  McKinsey consultants are used to receiving feedback in this format, so giving feedback to the McKinsey consultant in your life using this format might increase the likelihood that your feedback will be heard and understood.  The intent of the model is to make the feedback:
    • Specific
    • Fact-based
    • Less personal
    • Irrefutable
    • Actionable

RECOMMENDED FORMAT FOR STRUCTURED FEEDBACK


 "When you did [X], it made me feel [Y].

In the future, I would recommend that you do [Z]"



WHY WE REFERENCE SPECIFIC, OBSERVABLE ACTIONS [X]

    • The more specific the example, the more vivid and memorable the feedback
    • Being fact-based keeps the feedback from feeling too personal to the recipient
    • The first part is incontrovertible, as long as you remembered and communicated it correctly

WHY WE INCLUDE HOW IT MADE US FEEL [Y]

Explaining how the recipient's action made you feel [Y] is also unarguable - your feelings and reactions are your own and no one can deny them.  The intent of the first two steps is to set the stage for giving the recommendation without getting derailed by debating the context.

WHY SUGGESTIONS HAVE TO BE SPECIFIC AND ACTIONABLE [Z]

The point of providing feedback is so that we can improve.  If someone receives feedback that is too vague or beyond their control, it does nothing to help them do better the next time.  And example of feedback I was once given that was not specific and therefore not actionable was "make this page prettier" rather than something more actionable like "instead of pasting in an Excel table, next time create a table in PowerPoint".

Feedback should be provided in such a way that if the feedback recipient does what you recommend, it will solve the problem and prevent [X] and [Y] from occurring again.


EXAMPLES OF WHAT THIS LOOKS LIKE IN PRACTICE


"When you were late to our meeting this morning, it made me feel that you don't value my time.  In the future, I would recommend you plan on arriving early to meetings and call my mobile phone if a delay can't be avoided"

"When you checked in on my progress every 10 minutes, it made me feel like you didn't trust me to complete the project and I couldn't maintain my focus on the task.  In the future, I would suggest we agree upon specific milestones and check-in points to ensure the project will be completed on time."

278 comments:

  1. One important part of the framework for feed back I learnt at McKinsey (not mentionned here) was: "Deliver you feed back in 3 steps". The step 2 is the most important to avoid crashes.


    Step 1:
    "When you did [X], it made me feel [Y]."

    Step 2:
    PAUSE. Let the other party reflect, digest, react if needed.

    Step 3:
    "In the future, I would recommend that you do [Z]"

    ReplyDelete
  2. Thanks for sharing the info, keep up the good work going.... I really enjoyed exploring your site. good resource...
    digital marketing agency

    ReplyDelete
  3. The site is really beneficial for everyone to know about this topic. I think if you read blog than you will get some more information from blog. This is really useful blog.
    จัดงานอีเว้นท์

    ReplyDelete
  4. great post, and especially given we are in the process of setting up a feedback culture. Was McKinsey using any specific platform to aggregate and analyse their content?

    ReplyDelete
  5. Thanks for sharing nice blog.Your post of information was very clear.I really happy to read this post.we are the best digital marketing company in Chennai and also the best website designing company in Chennai.

    ReplyDelete
  6. I am interested in such topics so I will address page where it is cool described. the advantage

    ReplyDelete
  7. Binance Clone is cryptocurrency exchange platform works the same way as any real-world marketplace or an ecommerce platform,market order types, live trading charts and more.

    ReplyDelete
  8. Great articles are really helpful for me. Are you seeking to launch a bitcoin trading platform like Rariable you need
    Rariable clone script

    ReplyDelete
  9. Thanks for sharing this blog, if you want to start a Token development platform, then you need a Best Ethereum Token Development

    ReplyDelete
  10. Ambitious entrepreneurs can contact an NFT development company like AppDupe
    NFT development company

    ReplyDelete
  11. Hey thanks for sharing a great article post in this page. It's really well define article, Thanks. Ecommerce website development is a popular option for businesses, given their immense scope in facilitating sales and transactions online, safely and conveniently. AMS Digital is also an internet marketing professional & Digital marketing company in Delhi , a website development company which prominently offers a wide range of web services including ecommerce website development services, website design, content writing, social media optimization, search engine marketing, branding etc. Contact us for Ecommerce website development company

    ReplyDelete
  12. This comment has been removed by the author.

    ReplyDelete
  13. Maticz,one of the leading Solana Blockchain Development company
    solana blockchain development

    ReplyDelete
  14. Maticz, one of the globally leading Solana Blockchain development companies, provides you with highly refined and promising services. Here at maticz we offer you Solana-based NFT,NFT marketplaces, DApps and smart contracts services.
    Maticz is the best place to take your crypto business to the next level, Connect with our experts now.
    solana blockchain development

    ReplyDelete
  15. NFT marketplace is a platform where you can sell or buy digital assets.The interesting features of NFT like unique tokens, transparency and compatibility has attracted more customers to this marketplace.
    Whitelabel NFT marketplace is a customizable NFT marketplace platform with high features and uniqueness to your NFT platform.
    Here in Maticz, our well equipped team provides you with the best whitelabel NFT marketplace Development Services
    to launch your own whitelabel NFT marketplace.Connect with us
    whitelabel NFT marketplace

    ReplyDelete
  16. Solana has become the recent famous blockchain due to its benefits and many crypto users are focusing on Solana NFTs. Launch your Solana based NFT marketplace with Maticz the leading solana NFT development company.

    ReplyDelete
  17. Excellent articles, It is really helpful for me. Are you seeking to launch a Blockchain Development Company, then you need a Best Polygon Blockchain Development Services
    Best Solana Blockchain Development Services

    ReplyDelete
  18. This comment has been removed by the author.

    ReplyDelete
  19. This comment has been removed by the author.

    ReplyDelete
  20. I developed a system for blogging that ensures I cover every aspect of the topic while meeting deadlines. My method results in succinct, engaging blogs readers can enjoy and share.
    ICO MARKETING GUIDE

    ReplyDelete

  21. Non-Fungible Tokens(NFTs) are becoming a buzzword in the blockchain space due to their fruitful performance. Likewise, the NFT Marketplace like Rarible gets a huge fan base in the crypto sphere. Rarible is a community-owned NFT Marketplace that allows users to mint and trade NFTs such as metaverse, music, arts, games & photography without coding skills. This volcanic momentum of the Rarible leads the launching of Rarible Clone NFT Marketplace into a million-dollar business.

    ReplyDelete
  22. The crypto world is getting more attention and it is the right time to start your business in crypto world. Start any of the platforms to start your journey in crypto world White label NFT Marketplace development, Localbitcoins clone script, Remitano clone, Paxful Clone Script.

    ReplyDelete
  23. I really like your Blog it’s very informative and helps me to understand this technology better……!!
    Blockchain ICO

    ReplyDelete
  24. I really like reading your article it’s very informative and it’s much related to all tech info…….!
    What is ICO

    ReplyDelete
  25. Thanks for sharing a nice blog. Your post of information was very clear. I am really happy to read this post. Suffescom Solutions, the leading White label NFT marketplace Script Development Company, offers premium OpenSea Clone Script Development Solutions that assist people all over the world in reducing the burden of developing a profitable marketplace similar to OpenSea.

    ReplyDelete
  26. This comment has been removed by the author.

    ReplyDelete
  27. I appreciate your work because I enjoyed reading a lot. keep up the good work. I look forward to more such informative blogs. I learned new information from your blog, you are doing a great job. Thank you for sharing meaningful information.

    Solana Blockchain Development Company

    ReplyDelete
  28. I really appreciate you saying it’s an amazing blog to read, a good blog, for sharing content and such nice information for me. Thank you for sharing an informative blog. It's really helpful for me.

    Solana Blockchain Development

    ReplyDelete
  29. Excellent information provided by your Article thank you for taking the time to share with us such a nice article.
    Smart Contract Audit Platform

    ReplyDelete
  30. Thanks for sharing such information with us very informative article.
    Blockchain Consulting Firm

    ReplyDelete
  31. VERY INFORMATIVE AND KNOWLEDGEABLE ARTICLE. THANKS FOR SHARING ….
    Equity Token Offering Development

    ReplyDelete
  32. i have visited first time here i found it very informative. your content is easy to read and understand
    .great work ,You saved me a lot of time with your efforts
    French Truly

    ReplyDelete
  33. Thanks for sharing such information with us very informative article.
    NFT Wallet Development

    ReplyDelete
  34. Thank you for sharing such a meaningful article! NFT Marketplace development is in trend nowadays and serves as an excellent platform for digital creators to present their different types of artworks. Now Select us and transform your business with amazing NFT Development Services.

    ReplyDelete
  35. Rave Token is traded on BitMart and has a market cap of more than $5 million.

    BitMart also sells an array of commodities, such as Tether (USDT), Ether (ETH) and a host of other related coins with close to $1 billion worth of trade volume daily — making it one of the best-performing brands by daily volume, according to CoinMarketCap.

    https://ravendex.io

    #Ravendex #BitMart #CoinMarketCap #blockchain #Rave #Token

    ReplyDelete
  36. This comment has been removed by the author.

    ReplyDelete
  37. Want your NFT development process to be fast and seamless? Get complete assistance with hosting and documentation only with CronJ nft development company. With the right technological partnership with us, you will create visually appealing and inspiring applications.

    ReplyDelete
  38. Zeligz Web Store is the best non-fungible development company that provides all services of NFT token development in India.

    ReplyDelete
  39. I really like this blog because it’s very informative and tech related…thanks for sharing and watching
    IFO DEVDLOPMENT LAUNCHPAD COMPANY IN INDIA

    ReplyDelete
  40. Your Blog is very nice.
    Wish to see much more like this. Thanks for sharing your information!!!!
    Wazirx Clone Software

    ReplyDelete
  41. You can create a TRC20 or TRC721 Token through our TRON token development services and they will work seamlessly with their Ethereum counterparts.Tron token

    ReplyDelete
  42. Working at One Of The Best NFT Marketplace Development Services in India- Zeligz Web Store. Providing most prominent Services for NFT Marketplace Development. Zeligz offers a reliable NFT Marketplace White Label for DEX, P2P, CEX platform development.

    ReplyDelete

  43. Thank you for your post, I look for such an article for a long time, today I find it finally. this post gives me lots of advice it is very informative for me.
    Polygon token development services

    ReplyDelete
  44. Thanks for the nice blog. It was very useful for me. I'm happy I found this blog. Thank you for sharing with us,I too always learn something new from your post.

    Cross-Chain NFT Development

    ReplyDelete
  45. It's Blow my mind, Great job.
    Thanks for sharing! Super interesting info

    holmes shaw

    ReplyDelete
  46. I appreciate your article about fundamentals of creating cryptocurrency exchange, i would like to share you the best cryptocurrency exchange software developed by Hivelance Technologies for further details visit here
    cryptocurrency exchange development company

    ReplyDelete
  47. Tron token development is your best choice if you want all the functionalities of Ethereum, without the outrageous gas fees. Our Tron token development services allow you to create and deploy tokens on the tron network in minutes

    ReplyDelete
  48. Thank you for Sharing meaningful information. At Agnito We are offering Best Solana Software Devlopment Services contact us now for more information.

    ReplyDelete
  49. Good piece of information.

    Now, you can Earn passive income using Automated Trading Bots

    Cryptocurrency and Trading bots are the new source of earning passive income. Use MintMoney's Trading Bots to add value to your money through crypto and forex trading. Sign up to get started.

    ReplyDelete
  50. Nice Blog!!
    Zeligz Web Store is the best platform for NFT Marketplace Development. It provides a variety of NFT marketplace building options.

    ReplyDelete
  51. Zeligz Web Store is the best NFT Marketing Agency that is committed to experimenting with the most cutting-edge features available on the market.

    ReplyDelete
  52. This comment has been removed by the author.

    ReplyDelete
  53. Thank you for your article; your writing style is excellent. This is a really interesting and unusual article. MANY THANKS FOR SHARING!!!
    If you want to create an NFT Marketplace development platform, you'll need the help of a Best NFT Marketplace Development Company.
    NFT Marketplace Develoment

    ReplyDelete
  54. Hivelance is one of the famous NFT Game development companies based out of India, Here our well experienced developers design the games whatever design you want with cutting edge technology. NFT Games and both NFT game clones are developed by our team. For further details visit here https://www.hivelance.com/nft-gaming-development

    ReplyDelete
  55. Its really useful and needful blog. Its really something different. Thanks for sharing this.
    Binance Clone Script

    ReplyDelete
  56. https://www.bitdeal.net/white-label-nft-marketplace

    ReplyDelete